At Skye Medical, our commitment to providing compassionate care to our patients remains unwavering. As the holiday season approaches, we’ve noticed an increase in anxiety among our callers, which sometimes leads to instances of rudeness directed towards our dedicated reception team.
We understand the stress and concerns that can arise during this time, especially when health issues add to the pressures of the season. However, we want to emphasize the importance of maintaining respect and understanding in all interactions, especially when dealing with our staff.
Our reception team works tirelessly to ensure that every patient is attended to promptly and with the utmost care. They are the first point of contact, handling inquiries, appointments, and facilitating communication between patients and healthcare providers. While we empathize with the frustration caused by appointment wait times or health concerns, it’s crucial to remember that being rude or disrespectful is never appropriate.
Abusive behaviour not only affects the morale and well-being of our team but also detracts from the supportive and caring environment we strive to create at Skye Medical. Every member of our staff deserves to work in a respectful and safe environment.
As part of our commitment to maintaining a positive atmosphere, we want to reiterate our zero-tolerance policy towards abusive behaviour. This policy ensures that anyone displaying disrespectful conduct towards our staff may be asked to leave the practice.
We encourage our patients to express their concerns and communicate openly with us. If you experience long wait times or have any issues, our team is here to assist you and find the best possible solutions.
In the spirit of the season, let’s come together to support each other. Let’s extend understanding and empathy to one another, fostering an environment where both patients and staff feel respected and valued.
At Skye Medical, we remain dedicated to providing exceptional care and service to our patients, and we sincerely appreciate your cooperation in maintaining a respectful atmosphere for all.
Thank you for your understanding and support.